Email Support
Write to [email protected]; general questions receive a response within 2 hours, and a detailed account guide is also available.
Send EmailNeed help at 11 PM? Dhaka-based 669q Support team also provides quick replies.
Start Contact Log In
One question is often enough, so the 669q Contact page has three direct paths.
Write to [email protected]; general questions receive a response within 2 hours, and a detailed account guide is also available.
Send EmailOpen chat after logging in to talk directly with the team, so small issues move forward in 5 minutes.
Join ChatFor quick notifications and follow-ups, many in Dhaka use Telegram and check updates there after a bKash top-up.
Join TelegramWhichever path you take, contact information stays clear; see below the response time.
Morning and night busy times are not the same, so the 669q Help Team splits work by time.
Usually a reply within 2 hours by email; same-day follow-up is also available.
Login, password, and identity verification take 1 business day; if complex, a guide link is sent.
Questions related to bKash, Nagad, and Rocket are noted quickly; many Dhaka users also get help this way at night.
Including a screenshot with your message speeds things up; the team can identify the real issue by going to the 669q App.
First, check if the password is correct, then Help Center Open step-by-step verification, otherwise go directly to chat.
No, no form is needed; email, live chat, or Telegram works, saving time.
Once you log in, you can find answers to many questions among 716+ features; find what you need.
App, login, and contact information are kept in one place if you want. FAQ page See more quickly